Refund policy

Thank you for shopping with us!

Due to the collectible and blind box nature of our products, all sales are final. We do not accept returns or offer refunds, including for reasons such as duplicate items, buyer’s remorse, or opened packaging. This policy helps preserve the integrity and rarity of our products for all collectors.

Please note:

Blind boxes are sold as mystery items — we cannot guarantee or exchange specific characters or series.

We carefully inspect and package every order to ensure items are in excellent condition before shipping.

If your item arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll work with you to make it right.

By purchasing from our store, you agree to this policy. We appreciate your understanding and support!

If you have any questions, feel free to contact us at info@rktmart.com